Terms of Service

1.The agreement

By creating an account, or by using Accentor, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind that organisation, and “you” means that organisation.

These terms incorporate the Acceptable Use Policy, the Privacy Policy, and — where applicable to your data-protection obligations — the Data Processing Addendum.

2.Accounts and workspaces

You need an account to use Accentor. You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly at [email protected] if you believe an account has been compromised.

Work lives in a workspace. A workspace owner controls membership and roles, and can see the activity and spending of the members in it. If your workspace was created for you by an organisation, that organisation administers it.

You must be at least 13 years old, and old enough to form a binding contract where you live. Accounts for children in an educational setting must be administered by the school or district under our education terms.

3.Plans, usage and payment

What you are buying

The unit is a seat. Every seat includes a fixed budget of AI usage each month, expressed in dollars. Producing work draws down that budget at the rates published on our pricing page. Those published rates are part of this agreement.

The trial

New workspaces start on a 14-day credited trial with a fixed usage grant and no card required. Every capability is available during the trial; the grant is the limit, not the feature set. The trial does not convert automatically — it ends, and you choose a plan.

No surprise bills

Usage packs are prepaid, never expire, and carry forward until spent. You may enable automatic top-up, in which case you authorise us to charge for a pack when your balance runs low; you can turn that off at any time.

Billing periods and changes

• Subscription fees are billed in advance, monthly or annually as you choose, and are non-refundable except as described below.
• Included usage resets at the start of each billing period and does not roll over. Purchased packs are unaffected by the reset.
• We may change prices or published usage rates with at least 30 days’ notice posted on the pricing page. Changes take effect at your next renewal — never mid-period.
• Taxes are your responsibility where we are not required to collect them.

Non-payment

If a charge fails we will retry and notify you. During that period your workspace stays readable but paid capabilities may be suspended. If payment is not resolved, we may downgrade the workspace to the unpaid state described in clause 7.

4.Who owns what

Your content and your outputs

You grant us only the licence we need to run the service: to store, process, transmit and display your content for the purpose of delivering Accentor to you — including sending the parts of it required to complete a job to the model providers listed in our subprocessor list. That licence ends when you delete the content or close your account, subject to the retention windows in the Privacy Policy.

What we own

Accentor itself — the software, the orchestration, the quality gates, the interface and our trademarks — remains ours. These terms grant you a right to use the service, not a right to its code.

Limits worth understanding about AI output

• Outputs are not unique. Generative models can produce similar results for different customers from similar instructions. We cannot and do not promise exclusivity in anything generated.
• Copyright in AI-generated material is unsettled in many jurisdictions. We do not warrant that a given output is protectable, or that it does not resemble existing work.
• You are responsible for what you publish. Review outputs before relying on them, especially where accuracy carries legal, financial, medical or safety consequences.

Receipts

Finished work carries a receipt recording how it was made — the models that ran, the checks that passed, the cost, and subsequent edits. If you share a receipt link, the content it describes becomes accessible to anyone holding that link. Sharing is your choice; receipts are private until you share them.

5.Acceptable use

Your use of Accentor is subject to the Acceptable Use Policy. In short: do not use it to break the law, to harm people, to infringe rights you do not hold, or to attack the service or the model providers behind it.

You are also bound by the terms of the underlying model providers for jobs routed to them. We choose providers and route work automatically; the list is published and kept current.

6.Availability and changes

We work to keep Accentor available, but we do not promise uninterrupted service on self-serve plans. Enterprise agreements may include a service level commitment; absent one, the service is provided on an as-available basis.

The service evolves. We may add, change or remove capabilities. If we remove something you depend on materially, we will give reasonable notice and, where we can, an export path.

Model providers change too — models are deprecated, prices move, providers fail. We route around failures automatically and select models on published criteria. We do not guarantee that a specific model will remain available.

7.Cancellation, suspension and your data

You may cancel at any time. Cancellation stops future charges; it does not refund the current period, and unspent usage packs are not refunded.

We may suspend or terminate an account that breaches these terms or the Acceptable Use Policy, that creates legal risk for us or other customers, or that fails to pay. Where the circumstances allow it, we will tell you first and give you a chance to fix the problem. For serious harm — abuse of others, security attacks, unlawful content — we may act immediately.

You can delete your workspace yourself at any time. Deletion is irreversible once the retention window has passed.

8.Disclaimers

Except as expressly stated in these terms, Accentor is provided “as is”. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that outputs are accurate, complete, current, lawful in your jurisdiction, or fit for your purpose. Quality gates reduce error; they do not eliminate it. Accentor is a tool used by a responsible human, not a substitute for professional judgement — nothing it produces is legal, medical, financial or other professional advice.

9.Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of these terms.

Our total liability for any claim relating to Accentor is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, and (b) one hundred US dollars.

Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain exclusions, in which case the exclusions apply only as far as the law permits.

10.Indemnity

You will defend and indemnify us against third-party claims arising from your content, your outputs, your use of Accentor in breach of these terms, or your violation of law or third-party rights. We will tell you promptly about any such claim and let you control the defence, provided any settlement that admits fault or imposes obligations on us needs our consent.

11.Changes to these terms, and general provisions

We may update these terms. For material changes we will give notice — in the product or by email — before they take effect, and the current version will always be published here with its date. Continuing to use Accentor after a change takes effect means you accept the updated terms. If you do not, you may cancel.

• Assignment. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.
• Severability. If a provision is unenforceable, the rest stays in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Entire agreement. These terms, plus the policies they incorporate and any signed order form, are the whole agreement between us on this subject.

Governing law, jurisdiction and dispute resolution are to be confirmed on legal review and will be stated here in the operative version. Until then, if you need executed terms with a specified forum, contact [email protected].